Your Safety is our #1 Priority
Our Commitment to Every Customer
At Ramblin Express, we are committed to providing the greatest travel experience for all passengers. We view our passengers not only as customers, but our guests. Our commitment to you, our guest, is to not just meet your travel expectations, but exceed them.
CasinoShuttle.com Service
Over The Road Busses (OTRBs) used on a scheduled service are equipped with an ADA accessible lift, providing passengers with the ability to ride on any scheduled departure where an OTRB is being utilized. An OTRB is defined by the Federal Motor Carrier Safety Administration (FMCSA) as a bus characterized by an elevated passenger deck over a baggage compartment.
There may be times/routes that do not warrant the use of an OTRB, and a smaller vehicle may be utilized that is not equipped with an accessible lift. To better serve you, and to ensure that you present to ride for a scheduled departure where an OTRB will be present, we encourage you to call our customer service team at 1-877-RAMBLIN, option 5, and let us know when you would like to travel. Our customer service agents will be able to ensure that you are scheduled on a departure where an OTRB will be present.
Charter Services
If you require special travel assistance and/or accommodations, we ask that you give us 48 hours advanced notice before your planned travel. Providing us with this information in advance will allow us to ensure that we have the right tools and equipment available to you to make your travel experience free of any trouble or frustration.
Priority and Wheelchair Seating/Securement
Ramblin Express has designated priority seating at the front of its coaches for passengers with disabilities. If you need a priority seat, please advise your driver at boarding. While we cannot require them to move, other passengers sitting in these designated rows may be asked to move if someone with a disability requires these seats.
Please note, passengers sitting in a seat located in a wheelchair securement area will be required to relocate to a different seat in the event that a passenger with a wheelchair needs this space.
Lift-Equipped Coaches
Our accessible lifts meet all requirements set forth by the ADA (Americans with Disabilities Act): lifts are designed to carry a combined weight (passenger and device) of 600lbs or less, the mobility device must fit within the lift platform (width of 28½ inches at the platform with a clear width of 30 inches measured from 2 inches above the platform surface, and a length of 48 inches).
For passenger and driver safety, our operations team may ask you if the combined weight of wheelchair and passenger is 600 pounds or less. Also, please advise us if you wish to transfer to a seat rather than traveling in your wheelchair or scooter.
All mobility devices secured in the cabin of the coach must fit within the required securement areas. For the safety of everyone on board, passengers and/or their mobility devices are not permitted to block an aisle and/or emergency exit on the vehicle.
Lift-equipped coaches have two securement areas for wheelchairs/scooters. Once these areas are full, additional riders may be accommodated if they are willing and able to transfer to a seat, and if their mobility device weighs less than 50lbs; the mobility device will need to be stowed in the luggage compartment of the coach. For driver safety, they are unable to load any mobility device weighing more than 50lbs into a luggage bay. Ramblin Express assigns wheelchair securement areas/seating on a first come, first serve basis.
Lifts may be used by standees to board the coach if you have difficulty using steps.
Storing and Handling Your Mobility Aids
Smaller mobility aids such as canes or crutches may travel inside the coach in the overhead compartment or under your seat. If your aid will not fit safely in either of these locations, it will be stored in the luggage compartment under the coach. For driver safety, mobility devices stored under the coach must weigh 50lbs or less.
Please note, Ramblin Express is not responsible for damage to mobility devices stored in the luggage compartment of the coach.
Traveling with a Personal Care Attendant
If you are unable to attend to your own personal needs and/or require assistance that Ramblin Express employees are not required to provide, then we encourage you to consider traveling with a personal care attendant. Our driver will make every attempt to allow your personal care attendant to sit next to you on the coach.
Please note, drivers are unable to provide assistance with eating, toileting or medical care.
Rest Stops
When the coach stops at designated intermediate, rest, or meal stops on the route, you may request assistance off and on the coach or other assistance such as retrieval of mobility aids.
Medical Oxygen
Medical oxygen tanks are permitted on the coach with a maximum of 4 canisters per passenger as follows: 2 canisters aboard the coach for your use and 2 canisters stowed in the baggage compartment. The maximum dimensions of any single canister cannot exceed 4.5 inches in diameter and 26 inches in height. All oxygen canisters not in use must have safety caps on the valves and must be boxed if carried as cargo. Passengers are responsible for ensuring that they have enough oxygen to complete their travel and are responsible for making arrangements for refills while in route.
Passengers are welcome to travel with Portable Oxygen Concentrators but are responsible for ensuring that they have enough battery power to complete their travel. Some coaches are equipped with electrical outlets, however this cannot be guaranteed.
Please note, the maximum limit on medical oxygen canisters carried as cargo is 99 pounds. As we may not exceed this federal regulation, passengers bringing oxygen containers will be accommodated on a first come, first serve basis.
Medicine
All medicine should be in your carry-on luggage. Do not put it in your luggage under the coach.
Service Animals
Service animals are welcome to travel with the passenger with a disability as long as the animal does not occupy a seat or obstruct the aisle. Service animals must always be well-behaved and under the control of their owners or handlers, such as on a leash or in a carrier. Ramblin Express reserves the right to refuse travel to any animal which poses a direct threat to other customers or our drivers or employees.
Reservations
To make a travel reservation on a Charter service (at least 48 hours prior to the desired time/date of departure), or to speak to a customer service agent to ensure an OTRB will be available on your desired scheduled service departure, please call 1-877-RAMBLIN, option 5.
Customer Complaints
Ramblin Express is committed to protecting your rights. If you feel that your rights as a person with a disability under the ADA were violated and you would like to file a complaint, please send a written statement to:
Ramblin Express Inc.
Attn: ADA Compliance Department
3751 Fraser St
Aurora, Colorado 80011
Please include a detailed description of the incident, including the coach number, date, time and location, as well as the names(s) and/or description(s) of any Ramblin Express personnel you believe did not provide you appropriate